About Us
FundraisingForce hires only the most highly experienced fundraisers.
Each consultant carries subject matter expertise in the area assigned. The advantage of a FundraisingForce consultant is the fact that our consultants have walked in your shoes and understand your business inside and out saving you time and project costs.
Stephen Mally
FundraisingForce hires the most seasoned consultants to bring the highest level of expertise to your non-profit organisation or university.
Stephen Mally CFRE FFIA is the Director of FundraisingForce.
Stephen Mally brings over 30 years of fundraising and non-profit consulting to the project. Having served as a 20-year fundraising veteran in the United States for a variety of health care related charities and hospitals, Stephen transitioned to consulting in Asia-Pacific and in Europe in 2008 where he has consulted with over 500 organisations in those regions gaining a vast amount of diverse exposure to diverse organisations, SRM solutions, fundraising programming and fundraising operations.
Stephen acquired his Certified Fundraising Executive (CFRE) credential in 2012. Less than 150 fundraisers in Australia and New Zealand hold the CFRE credential, which is the first globally recognised credential for fundraising professionals. CFRE International certifies experienced fundraising professionals aspiring to the highest standards of ethics, competence and service to the philanthropic sector.
Stephen was named a Fellow of the Fundraising Institute Australia (FIA) in 2017.
Speaking Engagements
Stephen Mally, Director, FundraisingForce, is currently accepting requests for speaking engagements that may be wrapped around his travel schedule.
A frequent presenter, Stephen has spoken at regional, national, and international fundraising and management conferences, including:
- Association of Development and Alumni Professionals in Education (ADAPE)/EducatePlus
- Association of Fundraising Professionals (AFP) Massachusetts
- Association of Fundraising Professionals (AFP) Hong Kong
- Association of Fundraising professionals (AFP) Singapore
- Association of Professional Researchers for Advancement (APRA)
- Blackbaud Conference for Nonprofits United States
- Blackbaud Conference for Nonprofits Asia-Pacific
- Council for Advancement & Support of Education (CASE) Asia-Pacific
- Fundraising & Philanthropy Magazine Australasia
- Fundraising Institute Australia
- JBWere
- The Newport Initiative
- Pathways Australia
- Variety – the Children’s Charity Australia
- Variety – the Children’s Charity International
- Women in Development (WID)
Stephen has also been published in:
- Third Sector Magazine (March 2017).
- The Non-Profit Voyeur (Fundraising and Philanthropy Magazine, April 2014).
- I’m Watching You! Fundraising and Philanthropy Magazine (April 2013 and May 2012).
- Data Hygiene is Everybody’s Business Fundraising and Philanthropy Magazine (April 2011).
- Data Hygiene is Everybody’s Business Fundraising Institute New Zealand (FINZ) (June 2010).
- Ask Your Constituents for Money? You Bet! A white paper for Association of Fundraising Professionals (AFP and Blackbaud (May 2008).
Our Services
CRM Selection
Whether your organisation is selecting a constituent relationship management (CRM) solution for the first-time or is upgrading something already in place, our expert consultants will work with your team to find the perfect solution to meet the requirements of your non-profit organisation or university.
FundraisingForce will assist your charitable organisation to:
- Identify and document organisation-wide requirements.
- Craft a tender for proposals.
- Manage the demonstrations.
- Serve as a bridge between your organisation and the suppliers.
The end result is an ability for your organisation to focus on fundraising and management of your non-profit organisation while being guided through the very difficult and important process to select a solution to meet your organisation-wide requirements.
FundraisingForce has no affinity to any supplier or product in the marketplace. We truly are the independent and objective partners to help you find the best fit for your organisation.
Database Analysis
Not every organisation seeks to replace their constituent relationship management (CRM) system. Some simply need a “tune up” of their CRM solution in order to realign it to meet the non-profit organisation’s business objectives.
Your CRM is the most important asset your organisation owns. Receiving an external, independent analysis is the best way for your organisation to determine if you are making the best use of your CRM. Our firm has experienced consultants who have conducted more than 750 of such analyses over the last several years and has expertise to identify areas for improvement, opportunities to implement best practices, and ways in which your organisation may increase fundraising and decrease costs.
Fundraising Review/
Strategic Planning
Fundraising Review
Have you ever looked at something for weeks, months, or even years, and failed to see the issues or opportunities for improvement? An objective, outsider evaluation of your overall fundraising program is often times the best way to analyse what is working well, which programmes deserve an “early retirement” and where there is a chance for revitalisation or new programmes to take their place.
Fundraising Strategic Planning
A fundraising review is the first step in an overall strategic planning process. A fundraising strategic plan (FSP) is a three-year roadmap to guide your organisation toward a destination. A FSP is a vital component, which identifies the overall fundraising goal of the organisation, breaks the goal into specific strategies by fundraising area, and offers key objectives, tasks, and assignments at the programmatic level. Every person in your organisation will participate in the process to receive total buy-in from your team.
The FSP will include:
- A review of fundraising history, including key income streams and associated expenses.
- A review of gaps across the organisation.
- A comparative analysis to show how your organisation stacks against industry peers.
- Goals, objective and assigned tasks by fundraising area.
- Tools to measure the outcomes of the FSP quarterly, annually and across the lifespan of the plan.
Fundraising Program Management
Whether your organisation lacks fundraising expertise, has experienced a recent staff vacancy, or needs an extra set of hands to achieve fundraising objectives, FundraisingForce has experienced fundraisers who may assist in:
- Direct marketing.
- Regular giving.
- Major Gifts.
- Trusts and Foundations.
- Corporate Partnerships.
- Special Events.
- Donor Stewardship/Donor Care.
Mystery Shopping
Ever wonder how your organisation measures up against industry best practices? FundraisingForce offers a mystery shopping service to gain an independent evaluation of your organisation focused on hey areas, such as:
- Donation/gift giving experience.
- Receipting and acknowledgement processes.
- Repeat solicitations of donors.
- Donor care and stewardship.
FundraisingForce has mystery shoppers how will serve as donors of your organisation and conduct evaluations of multi-channel approaches over a timeframe of months or years. Organisations receive a report post-campaign, as well as an annual report, which offers organisation management insight and objective evaluations.
Testimonials
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Blog
The Vital Role of Fundraiser KPIs: Measuring Success for Impactful Campaigns
In the realm of nonprofit organisations, fundraising serves as the lifeblood that fuels initiatives, supports causes, and drives positive change. However, without a well-defined roadmap and clear benchmarks, even the most well-intentioned fundraising efforts can fall short of their goals. This is where Key Performance Indicators (KPIs) step in, acting as powerful tools that guide […]
The best ways to prevent duplicate records in your CRM
In the fast-paced world of charity work, efficiency and accurate data management are vital to maintaining strong donor relationships and effectively achieving your organisation’s mission. A significant challenge that many charities face is the presence of duplicate records in their Customer Relationship Management (CRM) systems. These duplicates not only lead to confusion and wasted resources, […]
Data – should everyone be allowed to edit and enhance records?
A well-managed Customer Relationship Management (CRM) system is the backbone of any successful charity. It allows for effective donor management, streamlined processes, and data-driven decision-making. One critical question that arises when implementing a CRM system is whether everyone in the organisation should have the ability to add, edit, and delete constituent records. I have often […]
A Charity CRM Projects Delay: Understanding the common challenges
Customer Relationship Management (CRM) systems have become invaluable tools for charities seeking to enhance donor engagement, streamline operations, and achieve their missions more effectively. However, the road to implementing a successful charity CRM project is not always smooth. A delay can arise due to various factors that impact timelines and hinder progress. In this blog […]
Why staff involvement is crucial in any CRM migration
In today’s fast-paced business landscape, Customer Relationship Management (CRM) systems have become the lifeblood of successful organisations. They help charities manage prospect and donor data, streamline communication, and enhance donor experiences. However, the migration to a new CRM system can be a complex and challenging process. To ensure a seamless transition and unlock the full […]
Return to Sender Mail: A guide for charities
In the realm of charity work, maintaining clear and efficient communication with donors and supporters is paramount. However, the occurrence of return-to-sender mail can disrupt this essential flow of information and engagement. Whether due to outdated addresses, changed circumstances, or other reasons, processing return-to-sender mail requires a thoughtful and systematic approach. Let’s explore the importance […]
CRM User Acceptance Testing (UAT): Motivating staff to participate
Introduction In the dynamic landscape of nonprofit organisations, the implementation of a Customer Relationship Management (CRM) system holds the promise of improved efficiency, enhanced donor relationships, and streamlined operations. A pivotal step in this journey is User Acceptance Testing (UAT), where staff members play a crucial role in ensuring the CRM’s functionality meets organisational needs. […]
Credit Card Details – Why charities should never hold onto them
Charities play a crucial role in supporting important causes and driving positive change in our communities and the world at large. Central to their operations is the trust of donors, who generously contribute their time and resources to further these causes. However, there is one area where charities should tread carefully – the handling of […]
Taking action after your charity’s CRM review to make impact
Completing a thorough review of your charity’s Customer Relationship Management (CRM) system is a crucial step towards optimising your operations, achieving your organisation’s mission, and leading to impact. However, the real value lies in the actions you take based on the insights gained from the review. Let’s explore the best practices for taking action after […]
CRM Reviews for Charities: Driving Efficiency and Impact
For charitable organisations, effectively managing donor relationships and maximising their impact is crucial. A Customer Relationship Management (CRM) system serves as the backbone of their operations, enabling efficient donor management, fundraising efforts, and program delivery. However, simply implementing a CRM is not enough. A CRM review is essential to gain maximum impact. Benefits of a […]