Webinar

Stephen Mally CFRE, Director of FundraisingForce, will be presenting two upcoming Webinars – the first focused on mystery shopping in the NFP sector and the second on finding the “perfect” CRM for your non-profit organisation.

19 August 2015, 12:00PM – 1:00PM: Secrets to NFP Mystery Shopper

In this Webinar, Mally will discuss the background of the study and convince you mystery shopping is critical to the Asia-Pacific NFP sector. Mally will also share the latest findings and offer you tips to:

• Apply the latest findings.
• Develop key performance metrics for your organisation.
• Enhance customer service across your organisation.
• Work toward a more donor-centric organisation.
• Get involved in mystery shopping.

This self-funded study is a terrific service to the sector. Mally offers rich information for every organisation to put to good use.

Click this link to register.

26 August 2015, 12:00PM – 1:00PM: Finding the Perfect CRM for your non-profit

Does the perfect non-profit Constituent Relationship Management (CRM) or Supporter Relationship Management (SRM)  system really exist?

The answer is not a yes. But, it is also not a no. The answer to that question depends on whether your organisation runs a thorough process to search for the CRM/SRM, which is the best fit for your organisation based on the following:

• Size of your organisation.
• Business requirements identified for your organisation.
• Future growth plans and strategies.

Stephen has conducted numerous CRM/SRM searches for Australian organisations. Stephen will focus on a 10-point process organisations should follow when conducting a search for a new CRM.

Selecting a CRM/SRM may well be the biggest decision and the largest investment your organisation makes. Investing in the process and ensuring your organisation makes the right decision is critical.

Click this link to register.